Last updated: October 2025
We want you to love your purchase! If something isn’t right, you can return it.
Eligibility for Returns
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Returns are accepted within 14 days of delivery.
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Items must be unused, unworn, and in original packaging with tags attached.
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You must provide your order number or proof of purchase.
How to Start a Return
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Contact us at
support@topboutique.shop -
Include your order number, item(s), and reason for return.
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We’ll send you the return instructions and address.
Return Address
Dress– Returns Department
Unit 1, 3 Elephant Rd, London SE17 1LB, United Kingdom
Return Shipping Cost
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Customers are responsible for return shipping costs, except for defective or incorrect items.
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If your return is approved due to our error, we’ll cover all return shipping.
Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–7 business days.
We’ll notify you by email once your refund has been processed.
Damaged, Defective, or Wrong Item
If you receive a damaged or incorrect product, contact us within 48 hours.
We’ll replace or refund your order at no cost.
Address: Unit 1, 3 Elephant Rd, London SE17 1LB, United Kingdom
Contact Us:
+44 7940 910530
support@topboutique.shop
Business Hours: Open
Monday – Friday: 19:00 AM – 05:00 PM)