Thank you for shopping with Topboutique! We aim to deliver your order quickly, safely, and reliably across the United Kingdom.
Processing Time
-
All orders are processed within 1–2 business days (excluding weekends and holidays).
-
You will receive a confirmation email once your order has been shipped, along with a tracking number.
-
During high-demand periods or holidays, processing times may take slightly longer.
Shipping Rates & Delivery
-
Shipping is FREE for all U.k. orders — no minimum purchase required.
-
We currently ship within the United Kingdom only
-
Estimated delivery time: 3–7 business days depending on your location.
Shipping Carriers
We partner with trusted U.K carriers to ensure safe and timely delivery:
- Royal Mail – The U.K.’s most recognized postal service; reliable for letters, small parcels, and nationwide delivery.
- DPD UK – Excellent for fast, tracked deliveries with real-time updates.
- Hermes (Evri) – Popular for affordable home deliveries and returns.
- Parcelforce Worldwide – A Royal Mail subsidiary offering express parcel delivery in the U.K. and internationally.
- Yodel – Widely used by major retailers for standard and next-day parcel delivery.
Your order will be shipped using one of the above carriers based on destination and delivery speed.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email.
You can track your order anytime on our “Track Your Order” page or directly on the carrier’s website.
Delivery Delays
We do our best to ensure timely delivery, but occasional delays may occur due to:
-
Weather conditions
-
Carrier service disruptions
-
Incorrect shipping addresses
If your order is delayed for more than 10 business days, please contact us at support@topboutique.shop and we’ll assist you right away.
Order Verification
For your protection, all orders are subject to verification. We may contact you if additional information is needed to confirm your order before shipping.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours. of delivery with your order details and photos (if applicable). We will work with the carrier to resolve the issue as quickly as possible.
Address: Unit 1, 3 Elephant Rd, London SE17 1LB, United Kingdom
Contact Us:
+44 7940 910530
support@topboutique.shop
Business Hours: Open
Monday – Friday: 19:00 AM – 05:00 PM)